Terms and Conditions

Terms & Conditions

Welcome to NEO CONNECT website online store. The terms and conditions stated below apply to all visitors and users of NEO CONNECT. You’re bound by these terms and conditions as long as you’re on https://neoconnect.com.my/



The content of terms and conditions may be change, move, or delete at any time. Please note that NEO CONNECT has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, NEO CONNECT will take immediate action against the offender(s).


Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by NEO CONNECT.


Comments and Feedbacks

All comments and feedbacks to neoconnect.com.my will remain NEO CONNECT property.

User shall agree that there will be no comment(s) submitted to neoconnect.com.my will violate any rights of any third party, including copyrights, trademarks, the privacy of another personal or proprietary right (s). Furthermore, the user shall agree there will not be the content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment’s content made.


Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.



Users shall agree that NEO CONNECT may send newsletters regarding the latest news/products/promotions etc through email to the user.



User can request to refund their product after NEO CONNECT receive and inspect the refund inquiry. If approved, NEO CONNECT will proceed to refund according to the user’s payment method. It may take 15 to 45 days to process refund.


Once payment is made, delivery will proceed within 14 days.


The user shall agree to defend, indemnify and hold NEO CONNECT harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site.


Link to other sites

Any access link to third-party sites is at your own risk. neoconnect.com.my will not be related or involve to any such website if the user’s content/product(s) got damaged or lost has any connection with third-party sites.


Inaccuracy Information

From time to time, there may be information on neoconnect.com.my that contains typographical errors, inaccuracies, omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Exchange Policy”.



This agreement is effective unless and until either by the customer or neoconnect.com.my. The customer may terminate this agreement at any time. However, neoconnect.com.my may also terminate the agreement with the customer without any prior notice and will be denied access to the customer who is unable to comply with the terms and conditions above.